Although most are handpicked in like-new condition, there may be some pre-loved marks. There are actual book photos on each product page so please review carefully before selecting.

If your book arrives not looking like the photo please email us at sales@maitlandbookexchange.com.au 

with your order number and a photo of the delivery for us to assess for a refund. Please do this as soon as your package arrives, as we only accept damage claims within 7 days from the date you received your order.

If your damage claim is accepted and we are unable to provide a replacement, a partial refund or store credit will be offered. Please note that shipping costs cannot be refunded. Shipping costs for any returns are at the customer’s expense.

All damage claims received will be carefully evaluated by our team before a solution is proposed. All replacements and refunds are at the discretion of our team.

Refunds will be processed via your original payment method within 5 business days, then it will take a few days for your bank to show it in your account or credit card.