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Shipping Policy
Refund & Return Policy

An Air Force loadmaster in the Vietnam War is shot out of the sky, then saved by falling into a banyan.

An artist inherits a hundred years of photographic portraits, all of the same doomed American chestnut.

A hard-partying undergraduate in the late 1980s electrocutes herself, dies and is sent back into life by creatures of air and light.

A hearing- and speech-impaired scientist discovers that trees are communicating with one another.

These four, and five other strangers – each summoned in different ways by trees – are brought together in a last and violent stand to save the continent’s few remaining acres of virgin forest.

There is a world alongside ours – vast, slow, interconnected, resourceful, magnificently inventive and almost invisible to us. This is the story of a handful of people who learn how to see that world and who are drawn up into its unfolding catastrophe.

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SHIPPING:

Flat rate shipping: $10 Australia-wide

Express Shipping: $15 Australia-wide

Heavy/Large Item Shipping: $19 (Applies to orders containing oversized or particularly heavy books. This will be calculated at checkout.)

FREE shipping on orders over $99- (excluding heavy or large books)

FREE Same Day Pickup: order online and pickup at our store at 495 High St Maitland.  

Orders will be shipped within 1 business day of ordering.

Packaging Methods

Maitland Book Exchange proudly uses fully compostable and recyclable materials to protect your recycled books during postage. We encourage you to compost, reuse or recycle your packaging to help us reduce waste.
Please note that all books on Maitland Book Exchange are recycled (used) books (yes we are all about loving the environment and keeping great literature out of landfill).

Although most are handpicked in like-new condition, there may be some pre-loved marks. There are actual book photos on each product page so please review carefully before selecting.

If your book arrives not looking like the photo please email us at sales@maitlandbookexchange.com.au 
with your order number and a photo of the delivery for us to assess for a refund. Please do this as soon as your package arrives, as we only accept damage claims within 7 days from the date you received your order.

If your damage claim is accepted and we are unable to provide a replacement, a partial refund or store credit will be offered. Please note that shipping costs cannot be refunded. Shipping costs for any returns are at the customer’s expense.

All damage claims received will be carefully evaluated by our team before a solution is proposed. All replacements and refunds are at the discretion of our team.

Refunds will be processed via your original payment method within 5 business days, then it will take a few days for your bank to show it in your account or credit card.
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